Join GAEAJoin GAEA

Work, Play, Change the World

We're not merely gaming company. People at GAEA play with it, live with it, and aim to make games as part of their lifestyle. We want teammates more than colleagues, and we're willing to provide competitive salary, cozy work space, open and diverse team culture. We also give employees a place to grow their career as well as providing thrilling challenges and opportunities.

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Games make us happy because they are hard work that we choose for ourselves, and it turns out that almost nothing makes us happier than good, hard work.

——Jane McGonigal

  • Creativity
  • Diversity
  • Entrepreneurship

Our LeadershipThe Management Team

  • Yann Wang Founder & CEO

  • Glevis Yang Co-founder & COO

  • Wiki Jiao Co-founder & CTO

  • Kun Ding Partner & CPO of Research and Development

  • An An Partner & President

  • Bin Liu Partner & Secretary of the Board of Directors

  • Eric Li Partner & CFO

  • Sun Jian Partner & VP of Marketing

  • Linda Yan VP of Business

  • Yann Wang

    Founder & CEO

    "Of all achievements in my career, I’m most proud of myself turning quite a few smokers into marathon runners in my team." As the founder and CEO of GAEA, Yann values teamwork, persistence, and competition. He is a runner and an outdoor sports fan, also a member of the Peking University basketball team. Before founding GAEA, Yann worked as the marketing director at Kalends Game and COO of Longtu Game. He holds a bachelor degree in Advertising from Peking University.

  • Glevis Yang

    Co-founder & COO

    “Our U.S. office is right next to the 49ers’ new stadium. We host e-Sports events in Korea. We have posters of our games in Bangkok’s subway stations. In Gaea, we speak and live global market daily.” A seasoned business traveler, Glevis rarely goes for more than a month without seeing an airport. His global journey started in North Carolina State University, where he got his MS degree in Electronic Engineering. He worked at Ebay and Supermicro in California, and was the VP at Lemongame HK limited before co-founding Gaea.

  • Wiki Jiao

    Co-founder & CTO

    “Technology is not that complicated at all. You can be on top of all trends by holding on to the cornerstones of computer science and utilizing your analytical skills.” Wiki has built his career around the most cutting-edge technologies. When studying at Beijing University of Posts and Telecommunications, his master thesis was on speech recognition. He also had experience in the field of mobile GPS navigation and cloud computing before he found his passion for mobile games. He is now leading Gaea’s engineering and research team by putting his expertise on data mining and machine learning to daily use.

  • Kun Ding

    Partner & CPO of Research and Development

    “Creativity and originality are what we value the most. It is rare enough to be born with them, and even harder to keep them.” Leading Gaea’s game incubation business, Kun is constantly looking for producers just like himself – people who have a proven successful track record and an entrepreneurial spirit. After his graduation as a Bachelor of Engineering from Tsinghua University, Kun dropped out of his master program and joined Perfect World Entertainment Inc. to start his journey in the gaming industry. He has participated in multiple successful productions of different genres, among which MMORPGs are his greatest field of expertise.

  • An An

    Partner & President

    "I still hang out and play games with friends I made in 1998 playing Quake 2. The first time I web chatted with someone from abroad was on Battle.net when playing StarCraft. I made my first friend in Japan by playing Winning Eleven with him. The connection I have built with real people via games is a significant part of my life." Now at Gaea, he collaborates with game creators worldwide to deliver better games. Before joining Gaea, An was one of the core team members at Microsoft to bring Xbox One to China. An holds a BS degree from Peking University, an MS from Waseda University and an MBA from Tuck School of Business at Dartmouth College.

  • Bin Liu

    Partner & Secretary of the Board of Directors

    "This team is full of energy and creativity. I used to dress up in suits for work, but now I am enjoying this upbeat, casual working atmosphere. Gaming has now become something that interlocks my work and my personal life." As the Secretary of the Board of Directors, Bin Liu, with nearly twenty years of experience in the Chinese capital market, has successfully led the Gaea Mobile team into the Chinese New Third Board with just six month of time. Raising 800,000,000 RMB, Bin has laid solid financial foundation for Gaea Mobile's strategic plans as it continues to grow.

  • Eric Li

    Partner & CFO

    "Before I became an accountant, I was a hard core gamer. As the CFO of Gaea Mobile, I was able to understand the daily operations by talking with the staffs who create and run our games from a gamer perspective. " Tao Li received his Bachelor’s degree from Fudan University, with years of experience in finance working at KPMG. He considers himself as a prudent accountant and a passionate gamer.

  • Sun Jian

    Partner & VP of Marketing

    “It has been said I’m a stubborn person, with a borderline obsessive love of my hobbies. Games just happens to be one of my biggest hobbies of all. Here at Gaea I’ve been able to take that passion for gaming and turn it into something productive. I feel blessed to be working in an industry I love.” Sun Jian graduated from Peking University with a Master’s degree in Journalism and Communications. In addition to his years of experience in marketing, Sun Jian enjoys writing and directing screenplays. He has collaborated with the National Theatre Company of China on numerous productions, taking to the stage over 800 times. “It’s no different from my work at Gaea; I make things that I love and I share them, hoping that what I do can make other people as happy as it makes me.”

  • Linda Yan

    VP of Business

    “Work is truly a wonderful thing, especially the different variety of tasks that I come across. There are internal goals, challenges and feedback. Being able to immerse myself in my work also gives me a chance to improve my cognitive ability. The end result is being able to solve problems while having fun at the same time.” Linda earned a master’s degree from Huazhong University of Science and Technology. Before joining Gaea, she garnered a lot of experience as a successful manager as well as setting up her first business. "In the second phase of my career, I chose to join Gaea. I look forward to working hard in this new industry and I have loved every minute of it so far.”

Job OpeningsRecruitment

By function:
  • All functions
  • All functions
  • Customer Service
  • Community Manager
By location:
  • All locations
  • All locations
  • Santa Clara, California

Customer Service Team Leads

Customer Service
Santa Clara, California
Apply now

Gaea Mobile a leading global interactive entertainment company is looking for experienced individuals to help lead teams of remote agents. Here you will be responsible for your team’s performance, communicating with game teams worldwide, and improving current workflows. We are someone who has passion about their work, and continue to ensure customer satisfaction continues to grow.


Responsibilities

1.       Answer Top Tier Tickets

2.       Be responsible for agent satisfaction scored and help them improve through feedback including QA reports.

3.       Communicate with teams worldwide including attending conference calls even if after hours.

4.       Help train new employees and ensure training documents and FAQ’s are up to date.

5.       Monitor agent’s daily tasks, ensuring they are hitting their targets of tickets per hour.

6.       Alert your manager of any performance or attendance issues.  

7.       Compile daily game reports from agents and send to game teams.

8.       Ensuring the help center is up to date for our customer.

9.       Monitor Jira and/or live reports, giving feedback to game teams on how the results of escalated tickets were received.

10.   Maintaining internal documents and databases are up to date.

11.   Look for creative solutions to new problems. Coming up with ways to improve workflows.

 

Requirements

1.       Minimum 2 years customer experience in the gaming industry.

2.       Able to lead a team of 3 or more agents.

3.       Able to work with little supervision.

4.       Excellent written and verbal skills.

5.       Maintain a positive attitude in stressful situations.

6.       Willingness to take on new tasks and learn new things.

7.       Willing to work overtime to ensure great communication with

Note:

1.       Must be authorized to work in the U.S.

2.       Must work from our location in Santa Clara, California.

Sound like something you’re interested in? Contact us at usjobs@gaeamobile.com

Community Managers

Community Manager
Santa Clara, California
Apply now

Gaea Mobile continues to expand and seeks community manager to help with these and many games to come. If you love games, social media, and working with players then this is the place for you. We encourage creativity and give you lots of room for your social media content.

 Responsibilities:

1.       Fully responsible for creating, planning, and posting news and events on social media.

2.       Help players via social media and work with customer service to resolve issues.

3.       Identify key trends from out sites and others. Analyze data from out sites and incorporate them into reports.

4.       Host live streams.

5.       Support marketing and operations with promotions.

6.       Test new games and issues with current games.

 

Requirements

1.       Familiar with mid to hard core mobile games.

2.       Very familiar with Facebook, Google Plus, Instagram, and twitter. In addition be aware of new and trending social media sites.

3.       Be very creative especially in terms of event and content creation.

4.       Able to work with little supervision.

5.       Excellent written and verbal skills.

6.       Maintain a positive attitude in stressful situations. Be able to inspire players.

7.       Willingness to take on new tasks and learn new things.

8.       Ability to be flexible around shifting work hours and days.

9.       Experience with Photoshop a plus.

Note:

1.       Must be authorized to work in the U.S.

2.       Must work from our location in Santa Clara, California.

Sound like something you’re interested in? Contact us at usjobs@gaeamobile-inc.net.